tag:status.instride.com,2005:/historyInStride Status - Incident History2024-03-28T11:39:44-07:00InStridetag:status.instride.com,2005:Incident/198383922024-01-26T07:13:04-08:002024-01-26T07:13:04-08:00Service Disruption<p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>07:13</var> PST</small><br><strong>Resolved</strong> - We are happy to inform you that the disruption that was affecting our operations and services has been fully resolved. Our engineering team worked to identify and fix the issue, and we appreciate your patience and understanding during this time. Our team will continue to monitor the situation closely, contact us if you have any further questions or concerns.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>07:02</var> PST</small><br><strong>Investigating</strong> - We are experiencing an ongoing disruption that may impact our operations and services. We are actively working to mitigate and resolve the issue as soon as possible. Our engineering team is working to resolve the issue. We will provide regular updates as more information becomes available.</p>tag:status.instride.com,2005:Incident/195007102023-12-21T11:43:13-08:002023-12-21T11:43:13-08:00Thank you for your participation in our earlier incident testing.<p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>11:43</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>11:40</var> PST</small><br><strong>Scheduled</strong> - Hello,<br />The previous incident notification from 1025am Pacific time was a test. <br />Thank you for your participation!</p>tag:status.instride.com,2005:Incident/195002112023-12-21T10:33:42-08:002023-12-21T10:33:42-08:00Service Disruption<p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>10:33</var> PST</small><br><strong>Resolved</strong> - This issue is resolved. Thank you for your patience. Please contact support@instride.com for any issues.</p><p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>10:30</var> PST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>10:29</var> PST</small><br><strong>Identified</strong> - Root caused identifed. Team is patching the problem.</p><p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>10:27</var> PST</small><br><strong>Update</strong> - The team is investigating and the root cause has been identified. Next update in 5 minutes (JB).</p><p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>10:24</var> PST</small><br><strong>Investigating</strong> - We are experiencing an ongoing disruption that may impact our operations and services. We are actively working to mitigate and resolve the issue as soon as possible. Our engineering team is working to resolve the issue. We will provide regular updates as more information becomes available.</p>tag:status.instride.com,2005:Incident/194312852023-12-13T12:39:43-08:002023-12-13T12:39:43-08:00Service Disruption<p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>12:39</var> PST</small><br><strong>Resolved</strong> - We are happy to inform you that the disruption that was affecting our operations and services has been fully resolved. Our engineering team worked tirelessly to identify and fix the issue, and we appreciate your patience and understanding during this time.<br /><br />We apologize for any inconvenience that this disruption may have caused and want to assure you that we take such incidents very seriously. Our team will continue to monitor the situation closely to ensure that everything is functioning as expected.<br /><br />Thank you for your understanding and please don't hesitate to contact us if you have any further questions or concerns.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>12:38</var> PST</small><br><strong>Identified</strong> - Multiple Partner Sites; Learner Experience is down. Team has identified the cause and is implementing corrective action.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>12:29</var> PST</small><br><strong>Investigating</strong> - We are experiencing an ongoing disruption that may impact our operations and services. We are actively working to mitigate and resolve the issue as soon as possible. Our engineering team is working to resolve the issue. We will provide regular updates as more information becomes available.</p>tag:status.instride.com,2005:Incident/189718682023-10-30T13:44:03-07:002023-10-30T13:44:03-07:00Authentication issue with the InStride Platform<p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>13:44</var> PDT</small><br><strong>Resolved</strong> - The issue has been resolved. Thank you.</p><p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>13:43</var> PDT</small><br><strong>Identified</strong> - The issue has been identified as an Auth0 outage.</p><p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>13:20</var> PDT</small><br><strong>Investigating</strong> - We are investigating authentication issue with the InStride Platform.</p>tag:status.instride.com,2005:Incident/189175952023-10-24T20:51:29-07:002023-10-24T20:51:29-07:00Site Reliability issues<p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>20:51</var> PDT</small><br><strong>Resolved</strong> - The issue has been resolved. Thank you.</p><p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>20:15</var> PDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>20:15</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>15:29</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>15:27</var> PDT</small><br><strong>Investigating</strong> - InStride is currently investigating a technical issue with it's platform. Technical teams are currently working on the fixes.</p>tag:status.instride.com,2005:Incident/101278172022-06-10T00:00:36-07:002022-06-10T00:00:36-07:00Scheduled Maintenance Window<p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>00:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>22:59</var> PDT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>22:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>16:28</var> PDT</small><br><strong>Scheduled</strong> - We will be on scheduled maintenance window during this time. Total of 15min downtime is expected during the maintenance.</p>tag:status.instride.com,2005:Incident/95520282022-03-15T16:55:23-07:002022-03-15T16:55:23-07:00Scheduled Maintenance Window<p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>16:55</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>15:55</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>15:54</var> PDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.instride.com,2005:Incident/81164852021-09-29T17:09:29-07:002021-09-29T17:09:29-07:00Corporate website Down<p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>17:09</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>17:06</var> PDT</small><br><strong>Update</strong> - Issue has been resolved. Site is back up .</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>16:30</var> PDT</small><br><strong>Update</strong> - We have identified that the root of this incident is tied to an outage at the vendor (WPengine and Cloudfare). We have been in contact with them and will keep this page updated with the status of Corporate Website outage.</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>16:27</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating the issue.</p>tag:status.instride.com,2005:Incident/78858752021-08-31T16:40:10-07:002021-08-31T16:40:10-07:00System Outage<p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>16:40</var> PDT</small><br><strong>Resolved</strong> - AWS outage is resolved, InStride services are restored.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>13:12</var> PDT</small><br><strong>Investigating</strong> - We are currently experiencing Issue affecting Landing Pages and Leads submission due to AWS outage.</p>tag:status.instride.com,2005:Incident/76266412021-07-27T11:55:14-07:002021-08-31T13:26:41-07:00This is an example incident<p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>11:55</var> PDT</small><br><strong>Resolved</strong> - Empathize with those affected and let them know everything is operating as normal.</p><p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>11:45</var> PDT</small><br><strong>Monitoring</strong> - Let your users know once a fix is in place, and keep communication clear and precise.</p><p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>11:51</var> PDT</small><br><strong>Identified</strong> - As you continue to work through the incident, update your customers frequently.</p><p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>12:21</var> PDT</small><br><strong>Investigating</strong> - When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.</p>